FAQ
Jaan Customer Service FAQ
Take the Jaan quiz to discover your unique health needs and receive a personalized supplementation plan—without the worry of being oversold.
Jaan produces novel and innovative formulas out of high quality ingredients, which produce better results than conventional supplements. Most of our formulas are based on natural and targeted peptides, along with vitamins, amino-acids, and phytonutrients.
Targeted peptides are natural signaling molecules that tell your specific tissues to generate healthier, faster and better. They are different from collagen peptides as collagen peptides are not targeted to specific parts of the body.
Jaan Supplements deliver a complete daily blend of essential vitamins and minerals, designed to support overall health and wellness. We deliver specific supplements to the parts of the body which need the most support: brain, eyes, muscles, joints, bones.
Shipping & Order FAQ
Please refer to the tracking details in your email after placing the order, where you will find the tracking link and tracking number.
Customers can join the Jaan Rewards program to enjoy perks like free shipping.
Subscription FAQ
To manage your subscription, simply access your customer portal using the link provided in your subscription confirmation email.
Orders with tracking numbers cannot be canceled. To make changes, please update your information in the customer subscription portal before your next order date.
Return, Refund & Replacement FAQ
Returns are allowed within 30 days of delivery for unopened, unused items with valid proof of purchase. Please email info@jaan.com to start a return.
Upon approval, refunds will be processed to the original payment method, with the time frame varying by the bank or credit card company.